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Dell Powervault MD3xxx Support Information Package

Support Information Package

MD Storage Manager provides a feature that enables you to save all storage array data, such as profile and event log information, to a file that you can send if you seek technical assistance for problem resolution. To generate this support information bundle:

Log into and start the Management Server’s MDSM application
Click the Support tab and then click Gather Support Information.
Click Browse.
The Collect All Support Data dialog box appears.
In the Save in drop-down menu, select the location at which you want to save the support data bundle. In the File name text box, type a name for the bundle.
Click Save to close the Collect All Support Data dialog box.
Click Start.
The support information bundle is saved to the location of your choice.
Submit the bundle for analysis

EMC SP Collect through CLI

Open a command prompt on the management workstation.
Type cd c:\program files\emc\navisphere cli

Type naviseccli -h <SP_IP_address> spcollect – This starts the SPcollect script.

Type navicli -h <SP_IP_address> managefiles -list This will list the files created by SPcollect.

Type navicli -h <SP_IP_address> managefiles -retrieve This will display the files that can be moved
from the SP to the management station.

Example:
Index Size in KB Last Modified Filename
0 3 06/14/04 11:02:15 DeletedVolume.txt
1 515 05/26/04 10:44:16 ktdump-040526-144415.txt
2 532 05/26/04 11:20:33 ktdump-040526-152033.txt
3 431 05/26/04 12:37:12 ktdump-040526-163711.txt
4 415 05/26/04 16:12:46 ktdump-040526-201246.txt
5 737 06/14/04 17:35:41 ktdump-040614-213541.txt
6 727 06/17/04 14:52:34 ktdump-040617-185234.txt
7 468 06/17/04 17:08:01 ktdump-040617-210801.txt
8 0 06/17/04 17:08:50 ktdump_log.txt
9 0 06/14/04 11:26:41 naviagent_Jun-14-04_15-26-37.log
10 0 06/14/04 17:38:28 naviagent_Jun-14-04_21-38-22.log
11 0 06/17/04 17:08:01 naviagent_Jun-17-04_18-55-16.log
12 0 06/25/04 07:05:16 naviagent_Jun-17-04_21-08-46.log
13 996 05/27/04 15:25:54 SPA__APM00023000437_9c773_05-27-2004_46_data.zip
14 1029 05/27/04 15:39:33 SPA__APM00023000437_9c773_05-27-2004_26_data.zip
15 1489 06/25/04 06:47:00 SPA__APM00023000437_9c773_06-25-2004_33_data.zip
16 1205 07/01/04 14:33:52 SPA__APM00023000437_9c773_07-01-2004_35_data.zip
17 1 06/25/04 07:05:13 em_logs.zip
Enter files to be retrieved with index separated by comma (1,2,3,4,5) OR by a range (1-3)
OR enter ‘all’ to retrieve all file OR ‘quit’ to quit> 13.

This will pull the index number 13 from the corresponding SP and copy it to
the c:\program files\emc\navisphere cli directory with a filename of SPA__APM00023000437_9c773_05-27-2004_46_data.zip.

StorEdge A1000 CLI commands

A1000: Basic checks/commands

/usr/lib/osa/bin/lad # Lists all RAID devices connected to the system
c2t0d0 1T04359725 LUNS: 0 1

/usr/lib/osa/bin/healthck <c2t0d0> # General check of selected device
Health Check Summary Information

mya1000_001: Failed Battery # <– Failing battery
mya1000_001: Dead LUN at Drive [2,0] # <– Disk in bad state

healthck succeeded!

/usr/lib/osa/bin/raidutil -c <c2t0d0>               # Generic information about the device
LUNs found on c2t0d0.
LUN 0    RAID 0    103407 MB
LUN 1    RAID 0    103407 MB

raidutil succeeded!

/usr/lib/osa/bin/raidutil -c <c2t0d0> -i            # Detailed information
LUNs found on c2t0d0.
LUN 0    RAID 0    103407 MB
LUN 1    RAID 0    103407 MB

Vendor ID         Symbios
ProductID         StorEDGE A1000
Product Revision 0301
Boot Level        03.01.02.33
Boot Level Date   06/16/99
Firmware Level    03.01.02.35
Firmware Date     08/12/99
raidutil succeeded!

/usr/lib/osa/bin/raidutil -c <c2t0d0> -B             # Information about battery life
LUNs found on c2t0d0.
LUN 0    RAID 0    103407 MB
LUN 1    RAID 0    103407 MB
Battery age is between 810 days and 900 days.

raidutil succeeded!

# Battery age:
# Between 630 and 720 days – near expiration
# More than 720 días – Expired
# In any of two previous cases battery should be replaced

/usr/lib/osa/bin/raidutil -c <c2t0d0> -R # Reset battery life counter
# RUN ONLY IF BATTERY HAS BEEN REPLACED!!!

/usr/lib/osa/bin/drivutil -I <c2t0d0> # Information about LUNs

Group Information for mya1000_001

Group No. of RAID No. of Total Remaining
LUNs Level Drives Space(MB) Space(MB)

1 1 0 6 103407 0
2 1 0 6 103407 0

drivutil succeeded!

/usr/lib/osa/bin/drivutil -i <c2t0d0> # Information about each of the drives

Drive Information for mya1000_001

Location Capacity   Status         Vendor Product          Firmware     Serial
(MB)                              ID             Version      Number
[1,0]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1BM1N00
[2,0]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT0ZW4E00
[1,1]     17274      Optimal        SEAGATE ST318305LSUN18G 0340         3JKP6AD900
[2,1]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT19FG200
[1,2]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1BFZP00
[2,2]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1C09X00
[1,3]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1CC6T00
[2,3]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1BSBJ00
[1,4]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1BHY800
[2,4]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1CDN300
[1,5]     17274      Optimal        IBM     DDYST1835SUN18G S94N         00391G1084
[2,5]     17274      Optimal        SEAGATE ST318404LSUN18G 4207         3BT1C5TT00

drivutil succeeded!

/usr/lib/osa/bin/rm6 # RAID MANAGER Graphic interface

Search within xml for dsaproduct to find version

Dell Powervault MD3xxx Support Information Package

EMC SP Collect through CLI

StorEdge A1000 CLI commands

HPUX STM Commandline

Dell Usefull links

Convert DSA report